Maintenance
The upkeep of your apartment is your responsibility. Please report any damages to the property or your apartment immediately.
REMEMBER - if it isn't reported, we don't know it's broken!
Routine Maintenance
For routine maintenance, call the office during normal office hours 9:00 a.m. - 5:00 p.m. on Tuesday, Thursday and Friday.
Maintenance problems after hours or on weekends should be reported immediately the next business day.
Calls for repairs are prioritized and responded to in order of urgency.
If needed work is due to normal wear and tear, the tenant will not be charged. If a resident, family member, guest or visitor is responsible for the problem or damage, a charge will be assessed.
Emergency Maintenance
For emergency maintenance problems when the office is closed, staff can be reached at the following numbers:
Schuyler Housing Agency
402-352-2431
(Tuesday, Thursday and Friday during the day)
Emergency Maintenance Cell Phone
402-910-8968
These calls must be for emergencies only, tenants will be charged for the call if the problem is not an emergency.
If the emergency is life threatening, call 911.
Work Order Policy
All work orders are prioritized and completed based on the following:
- Emergencies - no heat, no water, toilet overflowing, etc.
- Routine 1 - furnace making noise, faucet leaking slowly, drain stopper not working, etc.
- Routine 2 - doorbell not working, light bulbs to be replaced, door sweep adjustments, etc.
- Routine 3 - tenant requests not related to dwelling maintenance such as hanging pictures, changing light bulb in a china hutch, etc. (Tenants are charged a fee for these things.)
When Calling in an Emergency Problem After Hours:
- Leave your full name, apartment number, phone number and description of the problem.
- You need to be present when maintenance arrives to answer questions about the emergency.
- Remain by the phone in the event maintenance staff needs to call you.
Examples of Emergencies Include:
- Sewer problems - toilet not working, drains backing up
- Broken water pipes
- Loss of Electricity - other than during inclement weather or scheduled shut-off by the utility company
- No heat during severe cold weather
- Refrigerator problems - do not overload with food, this will prohibit air flow which is needed for proper operation. The SHA does not replace food spoilage in the event of refrigerator failure.
Lock-Outs
Only members of the household who are on the lease will be permitted entry. Be prepared to identify yourself.
You're patience is required, we'll help you out as soon as we can.
We assess charges for lock-outs.
Schedule of Maintenance Charges
Tenants will be charged for repairs that are a result of damage caused by a tenant, family member, guest, or visitor and any unreported maintenance issues. A schedule of maintenance charges was provided to you at lease up and a copy is posted at the office.
